U.S. RETURN POLICY
Don’t love what you bought? We’re happy to accept returns for items within 60 days of your purchase with a valid receipt.
Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must be attached in order to be returned. Make sure you’re completely satisfied with your item before removing this tag.
For JeweLora and JeweLora Men Retail items:
Online orders at JeweLora.net: If shipped to a U.S. address, items can be returned by mail.
STARTING AN ONLINE RETURN
To start your returns process, please click HERE
Enter your order number and billing zip code.
Select the product and reason for return.
Repeat these steps for each item you’re returning.
Review and verify your selections, then submit.
After digitally submitting your return, you’ll be presented with 3 options on how to return your items.
RETURN JeweLora, JeweLora MEN OR JeweLora FACTORY OUTLET ONLINE ORDERS BY MAIL
Print your prepaid Smartlabel shipping label.
If you are unable to print, please bring to a carrier location for assistance.
Pack up your return.
Place your items and the packing slip inside a sturdy box or package. Cross out any older addresses and barcodes. Tape up your package and affix your
shipping label to the outside.
Ship it back to us.
Drop off your package at any UPS location. Once it ships, use the link in your confirmation email to track its progress. $6.99 will be deducted from your refund for the cost of using the prepaid return label. Certain items may be exempt from this deduction.
Once we receive your return, refunds will be issued in the form of original payment.
We’ll send an email to let you know we’ve processed your return—it may take up to 10 business days for your refund to show up in your account. Please note that your financial institution may take longer to reflect the transaction.
If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid. We are not responsible for errors made by the shipping carrier, such as delayed items that arrive outside of our returns window or lost packages.
JeweLora reserves the right to revise this Return Policy at any time with or without notice.